Customer Services. Privacy and Legal
If you are dissatisfied in any way with our
service or products, please contact our customer services on
0800 515 595, or
by e-mail
web@emanuelspence.co.uk
Contact Address for customer services:
Emanuel Spence Ltd
Letitia Industrial Estate
Middlesbrough
TS5 4BE
Refunds and Returns
We will refund or replace any defective products
Privacy Policy
We are committed to safeguarding the
privacy of our website visitors; this policy sets out how we will
treat your personal information.
(1)
What information do we collect?
We may collect, store and use
the following kinds of personal data:
[(a)
information about your computer and about your visits to and use of
this website (including [your IP address, geographical location,
browser type, referral source, length of visit and number of page
views.
[(b)
information relating to any transactions carried out between you and
us on or in relation to this website, including information relating
to any purchases you make of our goods or services
[(c)
information
that you provide to us for the purpose of registering with us.
[(d)
information that you provide to us for the purpose of subscribing to
our website services, email notifications and/or newsletters.
[(e)
any other information that you choose to send to us.
[(f)
OTHER INFORMATION.]
[(2) Cookies
A cookie consists of information
sent by a web server to a web browser, and stored by the browser.
The information is then sent back to the server each time the
browser requests a page from the server. This enables the web server
to identify and track the web browser.
We [may] use [both] [“session” cookies] [and “persistent”
cookies] on the website.
[We will use the session cookies to: keep track of you whilst you
navigate the website; and We will use the persistent cookies to:
enable our website to recognise you when you visit;
[Session cookies will be deleted from your computer when you
close your browser.]
[Persistent cookies will remain stored on your computer until
deleted, or until they reach a specified expiry date.]
[We use Google Analytics to
analyse the use of this website.
Google Analytics generates statistical and other information
about website use by means of cookies, which are stored on users'
computers. The
information generated relating to our website is used to create
reports about the use of the website. Google will store this
information. Google's
privacy policy is available at: http://www.google.com/privacypolicy.html.]
[Our [advertisers/payment
services providers] may also send you cookies.]
[We
publish Google Adsense interest-based advertisements on our website.
These are tailored by Google to reflect your interests.
To determine your interests, Google will track your behaviour
across the web using cookies.
You can view, delete or add interest categories associated
with your browser using Google's Ads Preference Manager, available
at: http://www.google.com/ads/preferences/.
You can opt-out of the
Adsense partner network cookie at: http://www.google.com/privacy_ads.html.
However, this opt-out mechanism uses a cookie, and if you
clear the cookies from your browser your opt-out will not be
maintained. To ensure that an opt-out is maintained in respect of a
particular browser, you should use the Google browser plug-in
available at: http://www.google.com/ads/preferences/plugin.]
Most browsers allow you to reject all cookies, whilst some browsers allow
you to reject just third party cookies.
For example, in Internet Explorer you can refuse all cookies
by clicking “Tools”, “Internet Options”, “Privacy”, and selecting
“Block all cookies” using the sliding selector.
Blocking all cookies will, however, have a negative impact
upon the usability of many websites[, including this one].]
(3)
Using your personal data
Personal data submitted on this website will be used for the purposes
specified in this privacy policy or in relevant parts of the
website.
We may use your personal information to:
[(a)
administer the website;
[(b)
improve your
browsing experience by personalising the website;]
[(c)
enable your use of the services available on the website;]
[(d)
send to you goods purchased via the website, and supply to
you services purchased via the website;]
[(e)
send statements and invoices to you, and collect payments
from you;]
[(f)
send you general (non-marketing) commercial communications;]
[(g)
send you email notifications which you have specifically
requested;]
[(h)
send to you [our newsletter and other] marketing
communications relating to our business [or the businesses of
carefully-selected third parties] which we think may be of interest
to you by post or, where you have specifically agreed to this, by
email or similar technology (you can inform us at any time if you no
longer require marketing communications)
[(i)
provide third parties with statistical information about our
users – but this information will not be used to identify any
individual user;]
[(j)
deal with enquiries and complaints made by or about you
relating to the website; and]
[(k)
OTHER USES.]
[Where you submit personal information for publication on our website, we
will publish and otherwise use that information in accordance with
the license you grant to us.]
[We will not without your express consent provide your
personal information to any third parties for the purpose of direct
marketing.]
[All our website financial transactions are handled
through our payment services providers Sage Pay or
Paypal We do not store any of your financial or credit card information this is
handled by Sage pay or Paypal,
You should only provide your personal information to
Sage Pay or Paypal
after reviewing the Sage Pay or Paypal privacy policy (available at
www.paypal.com). We will
share information with
Sage pay or
Paypal only to the extent necessary for the purposes of processing
payments you make via our website.].We do store securely credit card information taken by telephone or
secure form submission.
(4)
Disclosures
We may disclose information about you to [any of our employees, officers,
agents, suppliers or subcontractors] insofar as reasonably necessary
for the purposes as set out in this privacy policy.
In addition, we may disclose information about you:
(a)
to the extent that we are required to do so by law;
(b)
in connection with any legal proceedings or prospective legal
proceedings;
(c)
in order to establish, exercise or defend our legal rights
(including providing information to others for the purposes of fraud
prevention and reducing credit risk); and
[(d)
to the purchaser (or prospective purchaser) of any business
or asset which we are (or are contemplating) selling.]
Except as provided in this privacy policy, we will not
provide your information to third parties.
[(5) International data transfers
Information that we collect may be stored and processed in
and transferred between any of the countries in which we operate in
order to enable us to use the information in accordance with this
privacy policy.
Information which you provide may be transferred to countries
[(including [the United States], [Japan], which do not have data
protection laws equivalent to those in force in the European
Economic Areas (EEA).
[In addition, [personal information that you submit for
publication on the website] will be published on the internet and
may be available, via the internet, around the world.]
You expressly agree to such transfers of personal
information.]
(6)
Security of your personal data
We will take reasonable
technical and organisational precautions to prevent the loss, misuse
or alteration of your personal information.
[We will store all the
personal information you provide on our secure (password- and
firewall- protected) servers. All electronic transactions you make
to or receive from us will be encrypted [using SSL technology].]
Of course, data transmission
over the internet is inherently insecure, and we cannot guarantee
the security of data sent over the internet.
[You are responsible for
keeping your password and user details confidential. We will not ask
you for your password.]
(7)
Policy amendments
We may update this privacy
policy from time-to-time by posting a new version on our website.
You should check this page occasionally to ensure you are
happy with any changes.
[We may also notify you of
changes to our privacy policy by email.]
(8)
Your rights
You may instruct us to
provide you with any personal information we hold about you.
Provision of such information may be subject to the payment
of a fee (currently fixed at £10.00).
You may instruct us not to
process your personal data for marketing purposes by email
at any time. (In
practice, you will usually either expressly agree in advance to our
use of your personal data for marketing purposes, or we will provide
you with an opportunity to opt-out of the use of your personal data
for marketing purposes.)
(9)
Third party websites
The website contains links to
other websites. We are not responsible for the privacy policies or
practices of third party websites.
(10)
Updating information
Please let us know if the
personal information which we hold about you needs to be corrected
or updated.
(11)
Contact
If you have any questions about this privacy policy or our treatment of
your personal data, please write to us by email to
web@emanuelspence.co.uk
or by post to
Emanuel Spence Ltd, Letitia Industrial Estate, MIddlesbrough TS5 4BE
(12) Data controller
The data controller
responsible for our website is Emanuel Spence Ltd
Our data protection registration
number is Z5744291
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